Automated Phone Systems

Automated phone systems are a great way to enhance communication within companies. Many major retailers, insurance companies, credit centers, medical facilities, and other businesses choose these systems for different reasons. These programs are often used in companies to receive incoming calls. This can be a good way to save money by not having to hire a human being for the job of answering the phones. For some people, holding on the line and hearing only an automate system can be annoying. Cheat codes and messages are often used as a way around this type of set-up. Some companies use these systems to send outgoing messages and calls. This can be useful for a company when notifying consumers of orders that have been received. Telemarketers often used digital phone systems to contact consumers. This can also be annoying; much like when individuals attempt to call companies and receive only automated voices. Both state and national no-call lists have been created as an attempt to solve the problem that many people feel comes from these automated programs. Using automated technology can be positive or negative, depending on the individuals and companies that are concerned. 

Companies often want a system to answer incoming calls from customers and clients. Major companies or corporations have call centers or programs set up to filter calls. Sometimes paying bills, solving problems, and other issues can be handled without the need to ever speak with a person. In smaller businesses, automated phone systems are sometimes used just to answer phones. The system will pick up the call and give the caller some options, such as what department or extension they would like to be directed to. This can be helpful in shortening the call time and the need for individuals to be paid to answer phones with the company. This has become more of a hassle than a solution for many people. When they call for problems or concerns, they are sometimes already frustrated and are in need of assistance. With digital phone systems, solutions to problems and answers to questions are not always quick and easy. This has led some individuals to create ways to beat the systems. Many individuals have taken the time to comprise lists of cheat codes around the phone systems that many companies have. Large companies, including credit card companies, retail stores, and insurance companies have all been included in these lists that offer numbers and messages that can be used to be led straight to a person and past the system of automated voices and recordings. 

There are many aspects to automated phone systems that make them both positive and negative. Many individuals have very different opinions on these systems and the usefulness they provide. It is very important for people to understand that there are far worse things in this world than digital phone systems where a little time may be wasted. "This is the day which the LORD hath made; we will rejoice and be glad in it." (Psalm 118:24)

This technology is sometimes used by companies and businesses for outgoing calls. When this is the case, the program that is used will allow the company to record the message that will be sent to the recipients. For a company that offers individuals the opportunity to order materials, this type of program can be useful. When orders come in, an automated system can call the individual and let them know that their order has been received and is ready to be picked up. Some companies use outgoing calls through digital phone systems to send greetings to consumers, clients, and others also. For a new business, they may use phone numbers to solicit business from potential clients in the area. Telemarketers are very well known for using automated systems to initiate phone calls. When the individual that receives the phone call picks up and says something, the telemarketer is notified and will pick up the call. Because of this tactic and other issues arising from automated phone systems, no-call lists have been started. This allows individuals to call a phone number or use the Internet to put their number on the list. The list is supposed to keep companies with no previous business with the individual from calling. The only major drawback is that any company that has had any sort of business with the individual in the past years can still make calls to the individual. 

Preset programs have many good uses, but some individuals do not enjoy having to speak to automated voices when actual people are needed for help. Many companies use digital phone systems to answer incoming calls from consumers or clients. This will sometimes take extra time that the caller does not have. There have been certain codes and solutions found to these problems that will take callers directly to customer service representatives for help. This can be very helpful and time saving when notifying consumers of orders or when promoting the company. Telemarketing campaigns often use this technology at least in beginning phone calls to potential customers. This can be a very annoying problem that many people seek to end by adding their names to either state or national no-call lists.